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2rem));display:flex;flex-direction:column;background:#fff;border-radius:16px;box-shadow:0 18px 48px #00000047;overflow:hidden}.hec-chat__panel[hidden]{display:none}@media (max-width: 639px){.hec-chat__panel{top:0;left:0;right:0;bottom:0;width:100%;max-height:100%;border-radius:0}}.hec-chat__header{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding:.875rem 1rem;background:var(--hec-plum);color:#fff}.hec-chat__title{margin:0;font-size:1.0625rem;font-weight:700}.hec-chat__subtitle{margin:0;font-size:.8125rem;opacity:.85}.hec-chat__close{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;flex:none;border:0;border-radius:10px;background:#ffffff24;color:#fff;font-size:1.25rem;cursor:pointer}.hec-chat__close:hover{background:#ffffff42}.hec-chat__body{flex:1;overflow-y:auto;padding:1rem;background:var(--hec-ivory)}.hec-chat__footer{padding:.75rem 1rem;border-top:1px solid var(--hec-line);background:#fff;font-size:.9375rem;display:flex;flex-wrap:wrap;align-items:center;gap:.5rem .75rem}.hec-chat__footer a{color:var(--hec-teal);font-weight:700;text-decoration:none;min-height:44px;display:inline-flex;align-items:center}.hec-chat__footer a:hover{text-decoration:underline}.hec-chat__notice{background:#fff;border:1px solid var(--hec-line);border-radius:12px;padding:.875rem 1rem;font-size:.9375rem;margin:0 0 1rem}.hec-chat__choices{display:flex;flex-direction:column;gap:.625rem}.hec-chat__choice{display:block;width:100%;min-height:52px;padding:.75rem 1rem;border:1px solid var(--hec-line);border-radius:12px;background:#fff;color:var(--hec-plum);font-family:inherit;font-size:1rem;font-weight:700;text-align:left;cursor:pointer}.hec-chat__choice:hover{border-color:var(--hec-plum);background:#fff}.hec-chat__choice--urgent{border-color:#e3b7b7;color:var(--hec-danger)}.hec-chat__step-count{font-size:.8125rem;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#6b6280;margin:0 0 .375rem}.hec-chat__question{margin:0 0 .875rem;font-size:1.125rem;font-weight:700;color:var(--hec-plum)}.hec-chat__hint{margin:.375rem 0 0;font-size:.875rem;color:#5c5470}.hec-chat__label{display:block;font-weight:700;font-size:.9375rem;margin-bottom:.375rem}.hec-chat__input,.hec-chat__textarea{width:100%;min-height:48px;padding:.625rem .75rem;border:1px solid #B9AFC9;border-radius:10px;background:#fff;font-family:inherit;font-size:1rem;color:var(--hec-ink)}.hec-chat__textarea{min-height:96px;resize:vertical}.hec-chat__input:focus,.hec-chat__textarea:focus,.hec-chat__choice:focus-visible,.hec-chat__menu-item:focus-visible,.hec-chat__launcher:focus-visible,.hec-chat__close:focus-visible,.hec-chat__btn:focus-visible{outline:3px solid var(--hec-teal);outline-offset:2px}.hec-chat__field{margin-bottom:.875rem}.hec-chat__error{color:var(--hec-danger);font-size:.875rem;font-weight:700;margin:.375rem 0 0}.hec-chat__actions{display:flex;gap:.625rem;margin-top:1rem}.hec-chat__btn{flex:1;min-height:48px;padding:.625rem 1rem;border:1px solid transparent;border-radius:10px;font-family:inherit;font-size:1rem;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.hec-chat__btn--primary{background:var(--hec-plum);color:#fff}.hec-chat__btn--primary:hover{background:var(--hec-plum-light)}.hec-chat__btn--primary[disabled]{opacity:.6;cursor:progress}.hec-chat__btn--secondary{background:#fff;border-color:var(--hec-line);color:var(--hec-plum)}.hec-chat__btn--whatsapp{background:var(--hec-whatsapp);color:#fff}.hec-chat__summary{list-style:none;margin:0 0 1rem;padding:0;background:#fff;border:1px solid var(--hec-line);border-radius:12px}.hec-chat__summary li{display:flex;justify-content:space-between;gap:1rem;padding:.625rem .875rem;border-bottom:1px solid var(--hec-line);font-size:.9375rem}.hec-chat__summary li:last-child{border-bottom:0}.hec-chat__summary dt{color:#5c5470}.hec-chat__summary dd{margin:0;font-weight:700;text-align:right}.hec-chat__consent{display:flex;gap:.625rem;align-items:flex-start;font-size:.9375rem;padding:.25rem 0}.hec-chat__consent input{width:24px;height:24px;margin:.125rem 0 0;flex:none}.hec-chat__consent a{color:var(--hec-teal);font-weight:700}.hec-chat__alert{border-radius:12px;padding:.875rem 1rem;font-size:.9375rem;margin:0 0 1rem;white-space:pre-line}.hec-chat__alert--urgent{background:#fdecea;border-left:4px solid var(--hec-danger);color:#6b0016;font-weight:600}.hec-chat__alert--info{background:#fff4e5;border-left:4px solid #C77700;color:#6b4200}.hec-chat__alert--success{background:#e8f5f2;border-left:4px solid var(--hec-teal);color:#0e4a42}.hec-chat__sr{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}@media (prefers-reduced-motion: reduce){.hec-chat__launcher{transition:none}.hec-chat__launcher:hover{transform:none}}